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Tramlines Access Control Solution

BACKGROUND

For the tenth year TRAMLINES took place this July. However, the venue was new, located at Hillsborough Park in the centre of Sheffield that required an access control solution to ensure the minimum amount of queuing given that the park is surrounded by residential properties. East Gate and West Gate were located at either side of the park with twenty lanes at both gates being wirelessly connected.

The Festival on-site control office specified their mandatory requirement for regular capacity updates. This stipulation complemented the severe terror alert so complete control at the gates was vital.

THE SOLUTION

Global Barcode were contracted by Gigantic Tickets to provide a robust and speedy system for scanning 2D Codes on print-at-home tickets for access. There were several ticket types from day passes to VIP Tickets and also readmission for those leaving the event and returning later.

With a server running at East Gate loaded with all of the ticketing numbers and associated ticket types, the West Gate was wirelessly connected. Sixty Scanners were made available to thirty volunteer operators at each gate. The volunteers were briefed and trained on the operation of the scanners each morning over the three-day event. Gates were opened at midday and closed at 8.00pm.

After the safety check visitors walked a few paces and had their print-at-home ticket scanned. The scanner, connected wirelessly to a nearby wireless antenna, queried the database at the East Gate which responded with a green screen (good for entry) or a red screen with a message indicating the problem with the ticket. If a red screen was shown a member of the gate management team would take the individual or group to one side. Each scan took a second or less to complete.

Members of the Global Barcode support team were constantly on hand a few paces from the East and West Gates, ready to exchange scanners with low batteries with fully charged replacements, answering any queries the volunteers may have and generally on hand to ensure the smooth running of the operation.

THE RESULT

Queues were reduced to fifteen minutes maximum at the busiest times but generally, the queues only delayed access by a few minutes. Any queues were caused by the safety checks with visitors freely moving through the ticket scanning element.

Fifteen-minute capacity updates were broadcast to all of the relevant site staff via Whatsapp. All forged tickets, duplicate tickets, and previously scanned tickets were intercepted. The scanners operated seamlessly during the three-day event.

The site manager expressed satisfaction provided by the Access Control Scanning Service which established the level of control and monitoring required for the first-time event at this important venue.